Legal

Privacy Policy

This policy explains how London Recovery collects and uses personal data. It is written for UK law, including UK GDPR and the Data Protection Act 2018. The English wording is the official version.

Last updated: 2 November 2026

Who we are Data we collect How we use it Lawful basis Sharing Retention Your rights Contact

1. Who we are

London Recovery provides vehicle recovery services in and around London. For data protection purposes we are the controller of personal data described in this policy.

Address: Unit 4, St Clare Business Park, Hampton Hill, Hampton TW12 1QQ
Phone: 07861 533337

2. Data we collect

Depending on how you contact us, we may collect:

  • Contact details such as your name, phone number and email address
  • Location and journey details needed for a recovery job, including pickup and drop-off addresses or postcodes
  • Vehicle details you give us (make, model, registration, condition)
  • Call notes and messages related to a booking or enquiry
  • Technical data from this website, such as IP address, device/browser type and pages viewed, if you accept analytics cookies

We do not ask for payment card details through this website. Payments are arranged separately when you book.

3. How we use your data

  • To respond to enquiries and provide a price
  • To arrange, carry out and follow up recovery jobs
  • To keep records needed for our business and legal duties
  • To improve this website, only where you have agreed to analytics cookies

4. Lawful basis

We rely on one or more of these bases under UK GDPR:

  • Contract — where processing is needed to provide the service you ask for
  • Legitimate interests — for example responding to enquiries, running our business securely, and keeping basic operational records, where those interests are not overridden by your rights
  • Consent — for non-essential cookies such as Google Analytics
  • Legal obligation — where we must keep or disclose information by law

5. Sharing

We do not sell your personal data. We may share it with:

  • Service providers who help us run the website or communications (for example hosting)
  • Google, if you accept analytics cookies (see our Cookie Policy)
  • Professional advisers, insurers or authorities where required

If data is processed outside the UK, we take steps required by UK data protection law to protect it.

6. How long we keep it

We keep personal data only as long as needed for the purpose it was collected, including legal, accounting or insurance requirements. Enquiry records that do not become a job are usually removed sooner. Analytics data is kept according to Google’s settings and our cookie choices.

7. Your rights

Under UK GDPR you may have the right to access, correct, erase, restrict or object to certain processing, and to data portability where it applies. Where we rely on consent, you can withdraw it at any time.

You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk.

8. Contact

For privacy questions, call 07861 533337 or write to us at the address above. Please say that your message is about data protection.

Related: Cookie Policy · Terms of Service